Courses

Scottish Certificate for Personal Licence Holder / Refresher Training

This qualification covers the role and responsibilities of a Personal Licence Holder in any premises licensed for the retail sale of alcohol. It is a one day course, delivered in Lerwick or other areas by arrangement.

All Personal Licence holders must complete refresher training within five years of the date that their licence was issued.

Price

  • Personal Licence Holder - £110 (including workbook)
  • Refresher training - £55

Interested? Contact me to find out more or to book a place of the next available course.

-------------------------

Scottish Certificate for the Safe Sale and Service of Alcohol

All staff who sell or serve alcohol are required to undertake a minimum two hours of training on alcohol legislation before they begin work.

Price

  • Free if included as part of your SVQ Hospitality Service / Supervision and Leadership.
  • If done as a stand-alone unit, it is £20

Interested? Contact me to find out more or to book a place on the next available course.

-------------------------

WorldHost – a revolution in customer service standards

80% of businesses claim to deliver excellent customer service, but only 8% of their customers agree (People 1st, 2017).

The WorldHost logo is synonymous with customer service programmes. The one day ‘Principles of Customer Service’ course will provide your customer-facing staff with tools and tips on how to engage with your customers. Topics covered range from understand the importance of first impressions; communicating effectively with your customers, going the extra mile and thinking about the message that your staff give to customers about your business.

‘Our customers and staff are the lifeblood of our business and WorldHost embraces them both to the benefit of our business. I can’t praise the training enough.’

Andrew Mackay, Owner of the Caithness Collection.

Price

  • £95 (including workbook)

Interested? Contact me to find out more or to book a place of the next available course.

-------------------------

The Royal Environmental Health Institute of Scotland (REHIS)

REHIS is primarily concerned with the health of Scotland's people and as such, acts as the awarding body for a number of qualifications in Food Safety, Food and Health, Control of Infection and Occupational Health and Safety

Anyone who serves food to the public will probably need to have a food hygiene certificate.

  • The Elementary Food Hygiene Certificate – this is a one day course with a short test at the end. It is designed for people working in the hospitality / catering industry, who handle food every day. You can also do the course online.
  • The Intermediate Certificate in Food Hygiene – this is a three day course with an exam at the end. It is more suited to chefs or managers

Price

  • The Elementary Food Hygiene Certificate – Free if included as part of your SVQ Hospitality Services / Supervision and Leadership.
  • If taken as a stand-alone unit, it is £55.This can be delivered to a group or you can do it yourself online.
  • The Intermediate Certificate in Food Hygiene - £345

Interested? Contact me to find out more or to book a place of the next available course.

-------------------------

Barista and Latte Art

You will learn in a relaxed way how to make the best coffees possible. This is a bespoke course, designed to ensure you are comfortable with the equipment and the coffee. I will deliver this hands-on course at your establishment, and at a time to suit yourselves.

On a Latte Art workshop you will learn how to steam milk to perfection, about the importance of creating a smooth, glossy foam, as well as how to create various patterns.

Price

  • On application

Interested? Contact me to find out more or to book a place of the next available course.

-------------------------

Level 5/6 SVQs and Modern Apprenticeships – non-supervisory staff

  • Kitchen Service L5
  • This course is suitable for 16-24 year olds who are working in a kitchen, and possibly looking to progress on to commis chef in the future.
  • Professional Cookery L5
  • This course is suitable for commis chefs carrying out a range of supervised prep and cooking tasks in a commercial kitchen.
  • Hospitality Service L5
  • This course is suitable for 16-24 year olds in their first job as a receptionist, waiter, bar person, room attendant / housekeeper / domestic, carrying out supervised work in any of the above positions. It is very flexible and suitable for many job roles.
  • Retail Sales / Management L6
  • This course is suitable for 16-24 year olds with relevant experience in their job roles or in supervisory positions within any retail organisation.
  •  

Levels 7/8 SVQs and Modern Apprenticeships – for supervisors and managers

  • Professional Cookery L6
  • This is suitable for 16-24 year chefs with at least one year kitchen experience, or who have completed Level 5.
  • Hospitality Supervision and Leadership
  • This is a very flexible course suitable for those with experience in the industry. It can be achieved in any department: kitchen, reception, housekeeping, bar / restaurant and is tailored to meet the needs of the individual.
  • Hospitality Management L8
  • This is an advanced qualification intended for owners/ managers in all areas of hospitality. It will be tailored to suit the candidate’s level of management responsibility and his/her job role. This is equivalent to second year university level and as such, requires some report writing.
  • General Management  L8/9
  • This course is suitable for supervisors or managers but funding is limited. Employees from any sector would find this course beneficial and challenging.
  •  

The above courses are run in partnership with On Track Training, Inverness

www.ontracktraining.org.uk

-------------------------

ITA FUNDING

Get up to £200 towards the cost of a training course with a Skills Development Scotland (SDS) Individual Training Account (ITA)

You could use the money to build the skills you need for a job. Or get some training to take your career to the next level. Whatever you want to do, there is a wide range of ITA approved courses on offer.

And because it's not a loan you don't have to pay it back.

Sounds good? Start searching for an ITA approved course and apply online.

 

 

Email: celia@blydewelcome.com • Tel: 01595 696221 or 07305 964584 • Lerwick, Shetland


Courses

Scottish Certificate for Personal Licence Holder / Refresher Training

This qualification covers the role and responsibilities of a Personal Licence Holder in any premises licensed for the retail sale of alcohol. It is a one day course, delivered in Lerwick or other areas by arrangement.

All Personal Licence holders must complete refresher training within five years of the date that their licence was issued.

Price

  • Personal Licence Holder - £110 (including workbook)
  • Refresher training - £55

Interested? Contact me to find out more or to book a place of the next available course.

-------------------------

Scottish Certificate for the Safe Sale and Service of Alcohol

All staff who sell or serve alcohol are required to undertake a minimum two hours of training on alcohol legislation before they begin work.

Price

  • Free if included as part of your SVQ Hospitality Service / Supervision and Leadership.
  • If done as a stand-alone unit, it is £20

Interested? Contact me to find out more or to book a place on the next available course.

-------------------------

WorldHost – a revolution in customer service standards

80% of businesses claim to deliver excellent customer service, but only 8% of their customers agree (People 1st, 2017).

The WorldHost logo is synonymous with customer service programmes. The one day ‘Principles of Customer Service’ course will provide your customer-facing staff with tools and tips on how to engage with your customers. Topics covered range from understand the importance of first impressions; communicating effectively with your customers, going the extra mile and thinking about the message that your staff give to customers about your business.

‘Our customers and staff are the lifeblood of our business and WorldHost embraces them both to the benefit of our business. I can’t praise the training enough.’

Andrew Mackay, Owner of the Caithness Collection.

Price

  • £95 (including workbook)

Interested? Contact me to find out more or to book a place of the next available course.

-------------------------

The Royal Environmental Health Institute of Scotland (REHIS)

REHIS is primarily concerned with the health of Scotland's people and as such, acts as the awarding body for a number of qualifications in Food Safety, Food and Health, Control of Infection and Occupational Health and Safety

Anyone who serves food to the public will probably need to have a food hygiene certificate.

  • The Elementary Food Hygiene Certificate – this is a one day course with a short test at the end. It is designed for people working in the hospitality / catering industry, who handle food every day. You can also do the course online.
  • The Intermediate Certificate in Food Hygiene – this is a three day course with an exam at the end. It is more suited to chefs or managers

Price

  • The Elementary Food Hygiene Certificate – Free if included as part of your SVQ Hospitality Services / Supervision and Leadership.
  • If taken as a stand-alone unit, it is £55.This can be delivered to a group or you can do it yourself online.
  • The Intermediate Certificate in Food Hygiene - £345

Interested? Contact me to find out more or to book a place of the next available course.

-------------------------

Barista and Latte Art

You will learn in a relaxed way how to make the best coffees possible. This is a bespoke course, designed to ensure you are comfortable with the equipment and the coffee. I will deliver this hands-on course at your establishment, and at a time to suit yourselves.

On a Latte Art workshop you will learn how to steam milk to perfection, about the importance of creating a smooth, glossy foam, as well as how to create various patterns.

Price

  • On application

Interested? Contact me to find out more or to book a place of the next available course.

-------------------------

Level 5/6 SVQs and Modern Apprenticeships – non-supervisory staff

  • Kitchen Service L5
  • This course is suitable for 16-24 year olds who are working in a kitchen, and possibly looking to progress on to commis chef in the future.
  • Professional Cookery L5
  • This course is suitable for commis chefs carrying out a range of supervised prep and cooking tasks in a commercial kitchen.
  • Hospitality Service L5
  • This course is suitable for 16-24 year olds in their first job as a receptionist, waiter, bar person, room attendant / housekeeper / domestic, carrying out supervised work in any of the above positions. It is very flexible and suitable for many job roles.
  • Retail Sales / Management L6
  • This course is suitable for 16-24 year olds with relevant experience in their job roles or in supervisory positions within any retail organisation.
  •  

Levels 7/8 SVQs and Modern Apprenticeships – for supervisors and managers

  • Professional Cookery L6
  • This is suitable for 16-24 year chefs with at least one year kitchen experience, or who have completed Level 5.
  • Hospitality Supervision and Leadership
  • This is a very flexible course suitable for those with experience in the industry. It can be achieved in any department: kitchen, reception, housekeeping, bar / restaurant and is tailored to meet the needs of the individual.
  • Hospitality Management L8
  • This is an advanced qualification intended for owners/ managers in all areas of hospitality. It will be tailored to suit the candidate’s level of management responsibility and his/her job role. This is equivalent to second year university level and as such, requires some report writing.
  • General Management  L8/9
  • This course is suitable for supervisors or managers but funding is limited. Employees from any sector would find this course beneficial and challenging.
  •  

The above courses are run in partnership with On Track Training, Inverness

www.ontracktraining.org.uk

-------------------------

ITA FUNDING

Get up to £200 towards the cost of a training course with a Skills Development Scotland (SDS) Individual Training Account (ITA)

You could use the money to build the skills you need for a job. Or get some training to take your career to the next level. Whatever you want to do, there is a wide range of ITA approved courses on offer.

And because it's not a loan you don't have to pay it back.

Sounds good? Start searching for an ITA approved course and apply online.

 

 


Courses

Scottish Certificate for Personal Licence Holder / Refresher Training

This qualification covers the role and responsibilities of a Personal Licence Holder in any premises licensed for the retail sale of alcohol. It is a one day course, delivered in Lerwick or other areas by arrangement.

All Personal Licence holders must complete refresher training within five years of the date that their licence was issued.

Price

  • Personal Licence Holder - £110 (including workbook)
  • Refresher training - £55

Interested? Contact me to find out more or to book a place of the next available course.

-------------------------

Scottish Certificate for the Safe Sale and Service of Alcohol

All staff who sell or serve alcohol are required to undertake a minimum two hours of training on alcohol legislation before they begin work.

Price

  • Free if included as part of your SVQ Hospitality Service / Supervision and Leadership.
  • If done as a stand-alone unit, it is £20

Interested? Contact me to find out more or to book a place on the next available course.

-------------------------

WorldHost – a revolution in customer service standards

80% of businesses claim to deliver excellent customer service, but only 8% of their customers agree (People 1st, 2017).

The WorldHost logo is synonymous with customer service programmes. The one day ‘Principles of Customer Service’ course will provide your customer-facing staff with tools and tips on how to engage with your customers. Topics covered range from understand the importance of first impressions; communicating effectively with your customers, going the extra mile and thinking about the message that your staff give to customers about your business.

‘Our customers and staff are the lifeblood of our business and WorldHost embraces them both to the benefit of our business. I can’t praise the training enough.’

Andrew Mackay, Owner of the Caithness Collection.

Price

  • £95 (including workbook)

Interested? Contact me to find out more or to book a place of the next available course.

-------------------------

The Royal Environmental Health Institute of Scotland (REHIS)

REHIS is primarily concerned with the health of Scotland's people and as such, acts as the awarding body for a number of qualifications in Food Safety, Food and Health, Control of Infection and Occupational Health and Safety

Anyone who serves food to the public will probably need to have a food hygiene certificate.

  • The Elementary Food Hygiene Certificate – this is a one day course with a short test at the end. It is designed for people working in the hospitality / catering industry, who handle food every day. You can also do the course online.
  • The Intermediate Certificate in Food Hygiene – this is a three day course with an exam at the end. It is more suited to chefs or managers

Price

  • The Elementary Food Hygiene Certificate – Free if included as part of your SVQ Hospitality Services / Supervision and Leadership.
  • If taken as a stand-alone unit, it is £55.This can be delivered to a group or you can do it yourself online.
  • The Intermediate Certificate in Food Hygiene - £345

Interested? Contact me to find out more or to book a place of the next available course.

-------------------------

Barista and Latte Art

You will learn in a relaxed way how to make the best coffees possible. This is a bespoke course, designed to ensure you are comfortable with the equipment and the coffee. I will deliver this hands-on course at your establishment, and at a time to suit yourselves.

On a Latte Art workshop you will learn how to steam milk to perfection, about the importance of creating a smooth, glossy foam, as well as how to create various patterns.

Price

  • On application

Interested? Contact me to find out more or to book a place of the next available course.

-------------------------

Level 5/6 SVQs and Modern Apprenticeships – non-supervisory staff

  • Kitchen Service L5
  • This course is suitable for 16-24 year olds who are working in a kitchen, and possibly looking to progress on to commis chef in the future.
  • Professional Cookery L5
  • This course is suitable for commis chefs carrying out a range of supervised prep and cooking tasks in a commercial kitchen.
  • Hospitality Service L5
  • This course is suitable for 16-24 year olds in their first job as a receptionist, waiter, bar person, room attendant / housekeeper / domestic, carrying out supervised work in any of the above positions. It is very flexible and suitable for many job roles.
  • Retail Sales / Management L6
  • This course is suitable for 16-24 year olds with relevant experience in their job roles or in supervisory positions within any retail organisation.
  •  

Levels 7/8 SVQs and Modern Apprenticeships – for supervisors and managers

  • Professional Cookery L6
  • This is suitable for 16-24 year chefs with at least one year kitchen experience, or who have completed Level 5.
  • Hospitality Supervision and Leadership
  • This is a very flexible course suitable for those with experience in the industry. It can be achieved in any department: kitchen, reception, housekeeping, bar / restaurant and is tailored to meet the needs of the individual.
  • Hospitality Management L8
  • This is an advanced qualification intended for owners/ managers in all areas of hospitality. It will be tailored to suit the candidate’s level of management responsibility and his/her job role. This is equivalent to second year university level and as such, requires some report writing.
  • General Management  L8/9
  • This course is suitable for supervisors or managers but funding is limited. Employees from any sector would find this course beneficial and challenging.

The above courses are run in partnership with On Track Training, Inverness

www.ontracktraining.org.uk

-------------------------

ITA FUNDING

Get up to £200 towards the cost of a training course with a Skills Development Scotland (SDS) Individual Training Account (ITA)

You could use the money to build the skills you need for a job. Or get some training to take your career to the next level. Whatever you want to do, there is a wide range of ITA approved courses on offer.

And because it's not a loan you don't have to pay it back.

Sounds good? Start searching for an ITA approved course and apply online.